![]() ![]() Brett and I are pleased to bring a very special episode focused not just on the pandemic, but on Asia is one of the first to enter into it and have some of the swiftest response. Welcome to Breaking Banks, the number one global fintech podcast and radio show. GUESTS: Matt Dooley Simon Loong Jessica Lam Ben Quinlan RESOURCES MENTIONED: Alipay WeChat Pay WeLab Webank zoom Iskyresearch Ant Bank Luck and Coffee Starbucks Food Panda Uber Eats Simon Loong gives an update on WeLab and WeLab Bank as well as what the future holds for the organization. How important is it for an organization to mentally prepare it’s staff for the complications and difficulties of working from home? With consumers changing behaviors rapidly, will these habits stick once social distancing mandates are lifted? China is starting to see an uptick in people going back to the office and resuming normal daily routines. Jason Henrichs asks Jessica Lam how WeLab Bank’s mindset has changed from the 120 days prior to the COVID-19 outbreak versus today’s approach. In the current COVID-19 crisis, are banks overloading their customers with bloated communication? Brett King asks how banks are approaching digital transformation and responding to the customer’s needs for digital engagement. Will banks start investing more funds in solutions that humanize their products and services? The guests discuss an isky research white paper from Mark Donahue. How are bank digital customer behaviours changing around the world? Jessica Lam describes the Hong Kong government’s commitment to being forward thinking in technology and banking, and the vital steps taken in order to future proof themselves. ![]() Jessica Lam outlines what measures WeLab took to reach and accommodate customers as well as employees. Hong Kong banks had challenges getting employees back to productivity due to technology issues. Simon Loong explains the abrupt stop society faced when the COVID-19 pandemic reached Hong Kong. Jason Henrichs asks the guests at what moment did they realize COVID-19 was something out of the normal. Hong Kong uses temperature checks, thermal imaging, and extreme disinfecting to practice discipline in order to prevent the spread of viruses. Brett King remembers the impact that the SARS outbreak had on Hong Kong while he resided there in 2003. TOPICS DISCUSSED: Matt Dooley discusses obstacles from the past that have prepared Hong Kong for the COVID-19 outbreak. ![]()
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